At Eff4, we strive to provide exceptional customer support for our range of high-quality ceiling fans. Whether you have purchased our products through our website, marketplaces, or from our network of distributors and dealers across India, we are committed to ensuring your satisfaction with our services.
Contact Information
If you have any queries or require assistance, please feel free to reach out to our dedicated support team. You can contact us through the following channels:
- Contact Number: 91 8930313030 (Call & Whatsapp)
- Email: online@eff4.in
Our support team is available during our working hours, from Monday to Friday, 10:30 AM to 6:30 PM IST (Except Public Holidays)
Support Escalation Matrix
We understand that sometimes issues may arise that require further attention. To ensure that your concerns are addressed promptly and efficiently, we have established a support escalation matrix with three levels of escalation:
- Level 1 – Customer Support: If you have any questions or face any issues with your Eff4 ceiling fan, our customer support team will be your first point of contact. They are trained to assist you with troubleshooting, general inquiries, and provide guidance on product usage.
- Level 2 – Grievances: In the event that your concern is not adequately addressed or resolved within 7 days of your initial complaint, you can escalate the matter to our Grievances team by emailing grievances@eff4.in. They will review your case and work towards finding a satisfactory resolution.
- Level 3 – Nodal Officer: If your issue remains unresolved or unanswered for a period of 30 days from the date of escalation to the Grievances team, you can further escalate it to our Nodal Officer by contacting nodal@eff4.in. The Nodal Officer will personally oversee your case and take appropriate actions to ensure a fair resolution.
We are committed to addressing your concerns at each level of escalation and strive to provide a timely resolution to any issues you may encounter.
Service Centers
In addition to our online support channels, we have a network of authorized service centers across India. These service centers are equipped to handle repairs, replacements, and other technical assistance for Eff4 ceiling fans.
If you require in-person support or need to avail of warranty services, you can locate the nearest service center by visiting our website or contacting our customer support team. They will provide you with the necessary information and guide you through the process of availing service center assistance.
It is important to note that warranty services are subject to the terms and conditions outlined in our warranty policy. Please refer to the warranty document provided with your ceiling fan for detailed information.
At Eff4, we value your satisfaction and are dedicated to delivering exceptional customer support. Our support policy, escalation matrix, and service centers are designed to ensure that your experience with our products is seamless and hassle-free. Should you encounter any issues or have any questions, please do not hesitate to reach out to us. We are here to assist you.