Thank you for visiting our website and for your interest in our services. At EFF4, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us.
We collect information about you during the checkout process on our store.
Information We Collect and Store
When you visit our website, we may collect certain information about your visit, such as your IP address, browser type, operating system, and the pages you viewed. We may also collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information you choose to provide.
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Use of Information
We may use the information we collect for various purposes, including:
- Providing and improving our services
- Responding to your inquiries and requests
- Sending you important updates and notifications
- Conducting research and analysis
- Preventing fraudulent activity and ensuring the security of our website
Sharing of Information
We may share your personal information with third-party service providers who assist us in operating our website and providing our services. These service providers are contractually obligated to protect your information and may only use it for the purposes specified by us.
We may also disclose your information if required by law or in response to a valid legal request, such as a court order or government investigation.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Payments
We accept payments through Razorpay. When processing payments, some of your data will be passed to Razorpay, including information required to process or support the payment, such as the purchase total and billing information.
Please see the Razorpay Privacy Policy for more details.
Security
We take the security of your personal information seriously and have implemented various measures to protect it. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
Google Listings and Ads
By using this extension, you may be storing personal data or sharing data with an external service. Learn more about what data is collected by Google and what you may want to include in your privacy policy.
Litespeed Cache
This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily.Please see https://quic.cloud/privacy-policy/ for more details.
Cookies
We may use cookies and similar technologies to enhance your experience on our website. A cookie is a small text file that is stored on your device. You can control the use of cookies through your browser settings.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Address: Plot No. 70/50-A, Najafgarh Road Industrial Area, Rama Road West, New Delhi, Delhi 110015
Email: online@eff4.in
Phone: 089303 13030
Website: https://www.eff4.in/