Returns and Refunds
At eFF4, we strive to provide our customers with the best possible shopping experience. We understand that sometimes a product may not meet your expectations, and we are here to help. Please read our Return and Refund Policy carefully to understand your rights and options.
10 Days Free Replacement
If the product you receive is damaged or defective, we offer a 10-day free replacement policy. This means that if you notice any damage or defect in the product within 10 days of delivery, you can request a replacement at no additional cost to you. Our onsite engineer will assess the condition and determine whether a replacement is necessary.
Please note that this policy is applicable only if the damage or defect is reported by our onsite engineer. It is important to notify us as soon as possible so that we can initiate the replacement process promptly.
Exclusions
While we strive to provide the same level of service across all platforms, it is important to note that our return and refund policy may differ on other marketplaces where we sell our products, such as Amazon, Flipkart, Jio Mart, Kitchen Brand Store, Pepperfy, and Bajaj EMI Store. The policies of these marketplaces are not applicable to purchases made directly through our website.
If you have purchased our products from any of these marketplaces, we recommend referring to their respective return and refund policies for more information.
Conditions for Return and Refund
In order to be eligible for a return or refund, the following conditions must be met:
- The product must be in its original packaging, with all accessories and tags included.
- The product must be unused, undamaged, and in the same condition as when it was delivered.
- The return request must be initiated within 10 days of delivery.
- Proof of purchase, such as the order number or invoice, must be provided.
Return Process
If you meet the conditions mentioned above and wish to return a product, please follow these steps:
- Contact our customer support team within 10 days of delivery to initiate the return process. You can reach us via phone, email, or through the contact form on our website.
- Provide the necessary details, including your order number, the reason for return, and any supporting evidence such as photographs, if applicable.
- Our customer support team will guide you through the return process and provide you with the necessary instructions and shipping details.
- Once we receive the returned product and verify its condition, we will initiate the refund or replacement process, as per your preference.
Refund Options
If you are eligible for a refund, you can choose from the following options:
- Refund to the original payment method: The refund amount will be credited back to the same payment method used for the purchase.
- Store credit: If you prefer, we can provide you with a store credit that can be used for future purchases on our website.
Please note that the refund process may take a few days to complete, depending on your payment provider’s policies.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction.
Thank you for choosing eFF4. We appreciate your trust and look forward to serving you.