Welcome to eFF4! We are committed to providing you with a seamless online shopping experience, including reliable and efficient shipping services. This shipping policy outlines the terms and conditions that govern the shipment of orders placed via our websites, eff4.in & kitchenbrandstore.com.
Logistics Partners
we work with trusted logistics partners to ensure the timely delivery of your orders. Some of our logistics partners include DTDC, Delhivery, BlueDart, and Porter. These partners help us deliver small quantity orders to various locations across India.
Delivery Time
We understand that receiving your order in a timely manner is important to you. The delivery time may vary depending on the location and the logistics partner involved. Here is an estimated delivery time for different areas:
- Major cities: 3-5 days
- Rural areas: 6-8 days
- North East states, Kerala, Andaman: 8-14 days
Please note that these are approximate delivery times and may vary due to unforeseen circumstances or factors beyond our control. We strive to ensure that your order reaches you as quickly as possible.
Shipping Charges
We offer free shipping on all orders above a certain value. For orders below this value, a nominal shipping charge will be applicable. The shipping charge will be calculated and displayed during the checkout process, allowing you to review the total cost before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number can be used to track the status of your shipment on the respective logistics partner’s website. We recommend regularly checking the tracking status for the most up-to-date information on your delivery.
Insurance Policy
We take utmost care in packaging and shipping your orders to ensure they arrive in perfect condition. However, in the rare event that your order is damaged during transit, we have an insurance policy in place. Please contact our customer support team within 48 hours of receiving the damaged order, providing relevant details and supporting documentation. We will initiate the necessary steps to resolve the issue and ensure your satisfaction.
Force Majeure
In certain circumstances, such as natural disasters, strikes, or other unforeseen events beyond our control, the shipping and delivery of orders may be delayed. We will make every effort to inform you of any such delays and work towards resolving the situation promptly. However, please understand that force majeure events may impact the estimated delivery times mentioned earlier.
For any further queries or assistance regarding our shipping policy, please feel free to contact our customer support team. We are here to help and ensure your shopping experience with eFF4 is exceptional.